AgeWise King County: Ombuds Volunteers Needed in King County
December 7, 2022 | Education, Resources
“We rely on trained volunteers who visit residents inside long-term care facilities. Volunteers are the eyes and ears, assessing how residents are doing. We flag incidents of poor quality of care and violations of residents’ rights, resolve complaints, and serve as a voice for residents who too often just don’t have one.
Volunteers help residents with complaints about care, quality of life, and well-being, including reports of abuse, neglect, and substandard care. Ombuds resolve more than 90 percent of the complaints received and reduce the need for costly government or legal interventions. They provide critical support to ensure that quality of care and the residents’ rights are upheld.”