Careers at LTCOP

Job Title:

Staff  LTC Ombuds

Department:

Long-Term Care Ombudsman Program

Reports To:

Snohomish County Regional Long-Term Care Ombuds

Classification: .72 FTE – Part-Time

FLSA Status:  Non-Exempt

 

FULL JOB DESCRIPTION: Snohomish-PT Staff LTC Ombudsman

 

Salary:  $20.67 per hour, Paid vacation, paid sick leave, 13 paid holidays.

If you are interested in applying for this position, please send your cover letter and resume to:  jobs@mschelps.org.

 

SUMMARY OF POSITION:

The Snohomish County LTC Ombuds will inform residents and the community about the ombuds program, provide education on and advocate for resident rights, and investigate and resolve complaints in nursing homes and boarding and adult family homes.  The position will support volunteer ombuds in investigating and resolving complaints.  The program’s mission is to improve the quality of care and quality of life for people who live in long-term care facilities.  The staff member in this position can successfully incorporate diversity, equity, and inclusion principles into their work.

 

SCHEDULE

This position is part-time at 29 hours per week (Flexible). The normal workweek is defined as Sunday to Saturday, not exceeding 29 hours in the workweek. The potential for full-time (40 hours per week) is dependent upon funding. Occasionally provide service during evening hours or weekends as needed while still maintaining a 29-hour workweek (flexible).

 

LOCATION:

Position works remotely from Snohomish County. Must reside in Snohomish County.

 

KEY DUTIES & RESPONSIBILITIES:

  • Provide ombuds services in long-term care facilities with possible exposure to infectious disease, including receiving, investigating, and resolving complaints.  The ombuds will inform residents of their rights and serve as a resident advocate to investigate and resolve quality of care and quality of life complaints;
  • Perform regular Information and Intake line shifts, receiving complaints and providing information to callers, and documenting outcomes;
  • Support the work of volunteers in visiting residents, investigating and resolving complaints;
  • Document visits, cases, and consultations per instructions from the Regional Ombuds;
  • Give presentations on the Long-Term Care Ombudsman Program to volunteers, residents, staff, and families of Long-Term Care facilities and the public.
  • Successful completion of the ombuds certification training upon hiring;
  • Maintain certification as a Long-Term Care Ombuds
  • Other duties as assigned.