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Washington State Long-Term Care Ombudsman Program
“Ensuring the rights, dignity, and well-being of individuals living in long-term care today and tomorrow.”
The Washington State Long-Term Care Ombudsman advocates for residents of nursing homes, adult family homes, and assisted living facilities. Our purpose is to protect and promote the Resident Rights guaranteed these residents under federal and state law and regulations.
We are trained to receive complaints and resolve problems in situations involving quality of care, use of restraints, transfer and discharge, abuse and other aspects of resident dignity and rights.
We’re Hiring: King County Regional Long-Term Care Ombuds
We are seeking a Regional Long-Term Care Ombuds (RLTCO) to advocate for the health, safety, and rights of residents in long-term care facilities throughout King County. This role includes complaint investigation and resolution, policy and systems advocacy, volunteer recruitment and training, and community outreach. The RLTCO also supervises staff and volunteers while serving as a visible representative of the State Office of the Long-Term Care Ombuds.
Click Here for the full Job Description
Apply today! Click Here for the Application Form
Please submit your Application Form, Resume, and Cover Letter to jobs@mschelps.org before October 2nd, 2025 EBD
We’re Hiring: Central Washington Regional Long-Term Care Ombuds
The CW Regional Long-Term Care Ombudsman provides resources to empower individuals, families, and the community to help ensure the safety and dignity of all residents in long-term care settings. This is done by educating residents, staff, family, and the larger community about the rights and laws that protect residents living in long-term care facilities. The CW Regional Long-Term Care Ombudsman is a visible advocate who will actively visit long-term care facilities and receive and respond to complaints filed by, or on behalf of, a resident. CW Regional Long-Term Care Ombudsman shall promote both individual and systematic complaint resolution activities, including community involvement, administrative and legislative monitoring and reporting.
If you have a passion for advocacy, supporting vulnerable populations, and ensuring quality long-term care services, we encourage you to review the full job description and apply!
Click Here to view the Job Description
Fall Ombuds Certification Training – October 27-31
Are you located in Eastern Washington and interested in making a difference in the lives of residents in long-term care? Join us for our Fall Ombudsman Certification Training, happening October 27-31.
This training provides the tools and knowledge you need to advocate for residents and support their rights. We are actively recruiting volunteers. No prior experience is required, just a passion for helping others.
To learn more, you can contact one of the following people:
- Aaron Riley, Eastern Washington Regional Ombuds, Aaron.Riley@snapwa.org, (509)456-7627 ext. 5211
- Kim Baptist, Eastern Washington Ombudsman Specialist, Kim.Baptist@snapwa.org, (509)456-7133
Facility DSHS/Ombudsman Poster
WAC 388-97-0300
A posting of names, addresses, and telephone numbers of all relevant state client advocacy groups such as the state survey and certification agency, the state licensure office, the state ombuds program, the protection and advocacy network, and the medicaid fraud control unit
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Please Knock Before Entering
Thank you so much for your support! This podcast is brought to you by the Washington State Long-Term Care Ombudsman Program, working to ensure the rights, dignity, and well-being of individuals living in long-term care today and tomorrow. The LTCO program is operated by the Multi-Service Center, a private non-profit located in Federal Way, Washington. To learn more about the Multi-service center visit MSChelps.org.
Volunteer
During the pandemic, the Washington State Long-Term Care Ombudsman Program has been busy reaching out to long-term care residents by letter, phone, and postcard. Hear from three committed ombuds who share what it has been like during the state emergency.
To learn more about volunteering, contact your local ombudsman program.