What is a Long-Term Care Ombudsman Program?

The Washington State Long-Term Care Ombudsman advocates for residents of nursing homes, adult family homes, and assisted living facilities. Our purpose is to protect and promote the Resident Rights guaranteed these residents under Federal and State law and regulations.

We are trained to receive complaints and resolve problems in situations involving quality of care, use of restraints, transfer and discharge, abuse and other aspects of resident dignity and rights.

The Washington State Long-Term Care Ombudsman Program has been busy during the pandemic reaching out to long-term care residents by letter, phone, and postcard. Hear from three committed ombuds who share what it’s been like during the state emergency. To learn more about volunteering, contact your local ombudsman program by visiting https://www.waombudsman.org/find-ombudsman/ or calling our toll-free number at 1-800-562-6028.

Who Can Use the Ombudsman Program?

  • Residents of Nursing Homes, Assisted Living Facilities,  Adult Family Homes and Veteran’s Homes,
  • Relatives and friends of residents in long-term care facilities,
  • Administrators and employees of Nursing Homes, Assisted Living Facilities, Adult Family Homes and Veterans’ Homes,
  • Any group or individual concerned about the welfare of residents of long-term care facilities,
  • The community-at-large.

To support the work of the LTC Ombudsman Program, please visit our Donation page or contact your local program to learn about volunteer opportunities.

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